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Development of the Carer Support Needs Assessment Tool (CSNAT) training into an online format


What did we do?

We developed and tested the feasibility of delivering the Carer Support Needs Assessment Tool(CSNAT) training package into an online format.


Why was it important?

The CSNAT is an evidence-based and comprehensive measure of carer support needs, intended for use within end-of-life care. It was developed in response to an absence of any tool which enabled carers’ support needs to be directly identified and addressed. The CSNAT tool comprises 14 broad domains which enable carers to indicate which areas they need more support with in their caring role. It has been designed to be incorporated into an assessment process which is facilitated by the practitioner, but carer-led. Hence providing the carer with an opportunity to establish their main support needs.

To assist with the successful implementation of the CSNAT, a training and support package is provided to organisations. Those seeking to use the tool in practice are required to take part in a one day face-to-face training workshop and three facilitated remote sessions, which is facilitated by members of the CSNAT research team.

However, the model of delivery is unsustainable and limits the scaling up of CSNAT across the wider NHS and to other international healthcare organisations. For instance, the tool has been licensed in 12 countries outside of the UK, but no training has been provided. The development of an online platform to replace the face-to-face training will enable the spread of CSNAT training nationally and internationally. Potentially, it will also provide the medium to host future CSNAT developments regarding differing disease typologies.


How did we do it?

We developed a self-study online CSNAT learning course. This is delivered via our website using the online training portal. The content includes all existing course materials plus videos and activities to maximise the learning experience.

The project was divided into two stages:

  1. Design and development of a pilot training package

  2. Feasibility testing of the pilot.


Who did we work with?

University of Manchester
University of Cambridge

University of Queen Belfast



Downloadable resources


More information

For further information please contact Michael Spence (Programme Manager)